Areas we will want to explore with you:
- Do you have systems in place to ensure that all services rendered are billed & collected?
- Are your insurance and payments checks delivered right to your office? (They shouldn’t be!)
- Do you have a comprehensive employee manual?
- Do you have a defined process to counsel and terminate an employee and avoid a lawsuit?
- Do you know that you are in compliance with all HIPAA, OSHA and employment laws?
- Are you coding your services for maximum reimbursement?
- Do you know the key billing & collection measurements to watch to assure that the staff is on top of it?
- Are you in compliance with Medicare regulations to assure no charge backs or fee withholding?
- Are you seeing enough patients each week?
- Are you seeing enough of the type of patients you want to see?
- What is your “Return on Investment” for your marketing budget? Are you measuring & getting results?
- Does your practice have a recognizable brand?
- Does your website generate tangible results?
- Do you know that you are properly credentialed to avoid providers withholding payments?
- Are your providers paying the contracted rate for your services? Are you sure?
- Are you fully staffed with a highly functioning, cohesive team?
- Is your phone system dropping patients or gaining them?
- Is your EMR simple to use and makes your life easier?
- Are you happy with your current location(s) and lease or purchase arrangements?
If your answers cause you some discomfort, it’s time for a practice management check up.
Contact us to start on your road to improved practice health.
